EZ KL Smart Park Terms and Conditions
means the person who using the apps Platform.
mean these Terms and Conditions of Sale.
means the services available at EZ KL Smart Park apps.

EZ KL Smart Park is a prepaid system for vehicle parking payment system which is used for transactions made online through a smartphone. The headings in these conditions are for convenience only and shall not affect the interpretation of any parties.

Agreement Period

This Agreement shall take effect from the date of commencement of the Service when the Customer's Mobile Telephone is connected or the Customer's account is activated and shall continue to be in force until terminated in accordance with the terms and conditions of this Agreement.

Force Majeure

EZ KL Smart Park shall not responsible or any other cause whether similar or dissimilar outside of EZ KL Smart Park's control for any breach of this Agreement caused by an act of any circumstances beyond the reasonable control of both parties, natural disasters, wars, revolutions, riots, civil unrest, acts of civil enemies, sanctions, nuclear waste, radioactive, explosive toxic, government actions in its sovereign capacity, lightning strike, blockade of work, boycott, fire, failure of communication line or utility, power failure, earthquake, flood, landslides or others natural disaster.

EZ KL Smart Park Privacy Policy and Personal Data Notice

This Privacy Policy only applies to use of, transactions made, Personal Information and data gathered on websites and mobile apps that are owned and/or operated by, or by authorized third parties on behalf of, EZ KL Smart Park (each a  "Site" , and collectively the  "Sites" ), or by any of the other means described in this Privacy Policy.


We created this Privacy Policy to help you understand how we collect Personal Information, what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding how it may be used and disclosed. Please note that we do not necessarily collect all of the Personal Information described in this Privacy Policy for all users or engage in all of the means of collecting or using Personal Information we describe. No description of any type of information, means of collecting Personal Information, or use of information will require us to collect any particular Personal Information, make any particular use of any Personal Information, or offer any particular functionality.

This Privacy Policy does not apply to any other website or offline point of contact between us and you. This Privacy Policy does not cover information we collect by means other than the Sites or apps. If you have any questions about how we use information collected by means other than the Sites, you should inquire at or before the time you give such information to us.

Purposes for collecting and processing of your personal data

EZ KL Smart Park may process your personal data collected from you or from any of the class of third parties stated in this Privacy Policy, for any one or more of the following purposes (hereinafter referred to as the “Purposes”):

  • To allow you to start create an account with your identity.

  • To verify you are the sole and genuine owner of the account.

  • To collect and process all information you have send to EZ KL Smart Park App.

  • To inform you about the latest benefits , promotions , newsletter and updates.

  • To alert you about any error or successful status.

  • To conduct any kinds of apps relation marketing activates.

  • To conduct auditing , security and other legal purposes.

  • To investigate as such any problems reported by you.

  • Any other purposes relating or incidental of any above.

Data Security and Protection
  • EZ KL Smart Park is responsible for the collection, security and integrity of such of any data captured from for the web page, portal, apps collected transferred to the payment processor in an encrypted file.

  • EZ KL Smart Park assumes responsibility for security and integrity of such transaction data that they may retain in transaction data history files.

  • Where delivery of the transaction data occurs, we assume responsibility for security, integrity and delivery of such transaction data until such delivery occurs.

  • EZ KL Smart Park operates and maintains responsibility for keeping in good working order. Although we endeavor to ensure the EZ KL Smart Park will do its best to protect your personal data, by having agreed commitments in our contract with the provider.

  • We cannot guarantee hundred percent of the security of your data entered via t web pages, apps, or portals. Any transmission is at your own risk and you should take the appropriate steps in respect of this risk.

  • EZ KL Smart Park and our partners use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with EZ KL Smart Park more convenient and personal.

  • Please check with your provider to find out how to disable cookies for all browsers available in the market. Please note that certain features of the EZ KL Smart Park website will not be available once cookies are disabled.

Storage Security

To allow us to safeguard your personal data, transmission of any personal data, appropriate security technologies and measurement are used to store to prevent any lose, alteration, unauthorized access of your personal data.

Disclosure of Personal Information for Legal and Other Purposes

We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may also disclose Personal Information that you have provided when we determine that such disclosure is necessary to comply with law, required in connection with a legal proceeding, to cooperate with law enforcement, or to protect the interests or safety of our company or other visitors to the Sites or users of services or products provided by us. We may also disclose Personal Information that you have provided to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with who we are under common corporate control.

Changes to This Privacy Policy

We reserve the right to change, modify, or update this Privacy Policy at any time without notice. We indicate the date of the current Privacy Policy above, so you know when it was last updated. Continued use of the Site(s) after any such revision or modification constitutes your acceptance of this Privacy Policy as so revised or modified.

If we decide to change this Privacy Policy, we will post the changes on one or more Sites and/or other places we deem appropriate.


Third-party sites and Services

EZ KL Smart Park websites, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, who may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Changes of the Policy

We reserve the rights to change and update the Policy at any time. Advise to review this page regularly to view the latest version.

Price and Payment

All prices of parking include rates per hours are stated on the platform for the time given. Prices can change at any time but will not affect the bookings and payment which have already made.

  • Boost Wallet

  • BSN

  • CIMB Bank

  • Hong Leong Bank

  • HSBC

  • KFH

  • Maybank

  • OCBC Bank

  • Public Bank

  • RHB Bank

  • Standard Chartered Bank

  • Touch ‘n Go eWallet

  • UOB

  • Credit Card /Debit Car

Please note this Privacy Policy can change from time to time. We expect most such changes to be minor, but we will post those changes as they occur.

When a User have made payment, fee will be implemented in user’s specified bank account and prepaid credit will be added in user’s EZ KL Smart Park application account.

All Prepaid payment shall be available for users once payment has been made.

For more support and help, please email to us at: support@ezsmartpark.com.my

Refund and Return

Policy Refund only applied for e-point balance or credit balance in the account. Refund for parking fee paid via ESP will not be allowed or entertained. The refund is only applicable to registered customers to our services. ESP will only refund upon termination of account. Customer need to ensure that the Bank Account Holder's Name same as the registered details of the customer. Refund to third party account holder is not allowed. ESP will only process refund in accordance with the Terms and Conditions. Refund request will take up to seven (14) working days upon Refund request accepted. Customer may contact ESP helpdesk 48 hours after refund request has been submitted. For further assistance, please contact ESP Helpdesk at: Email to dbkl@dbkl.gov.my. Telephone 1800 88 3255 (Monday - Saturday 9.00am to 6.00pm exclude public holiday)

Service Delivery

Customer can park his/her vehicle at any EZ KL Smart Park designated open space vehicle parking at various locations. The parking fee will be deducted from the Customer Prepaid EZ KL Smart Park account.

For further assistance, please contact  EZ KL Smart Park Helpdesk at: Email to dbkl@dbkl.gov.my. Telephone 1800 88 3255 (9.00am to 6.00pm)